January 2021 Edition: Top Five Most Popular LocalGovU Courses
Published: 2/23/21 (Tue)
Our first edition of this LocalGovU update includes SIX of the most popular courses taken in January 2021 because there was a three-way tie for the last spot in our top-five list. What this news means for you is that there is an additional course you get to learn about and maybe even put on your list as one to take in the future.
The course names and descriptions are written as provided in LocalGovU.
Anti-Harassment in the Workplace
Harassment in the workplace is a serious issue that requires a thorough understanding to promote awareness and ultimately prevention. Improper behavior in the workplace may have significant consequences for those involved, for yourself as an employee, and your employer. Recognizing the various types of harassment will help you to identify potential warning signs and take the necessary steps to report harassment.
Ethical Behavior for Local Government
In this course, we will define ethical behavior, provide examples of work situations where a thorough understanding of workplace ethics may be applied, and ways in which you can determine if your decisions and behavior are meeting the appropriate standards.
Family and Medical Leave Act (FMLA)
In previous eras, people often became caught in an "either/or" situation because employers were not always cooperative when individuals needed time for personal matters. Employees ran the risk of losing their jobs and benefits if they made the choice of putting their family first. Fortunately, the Family and Medical Leave Act (FMLA) entitles eligible employees to take the time they need to handle life events. We will go over the FMLA in detail to help you understand the basic provisions and how the FMLA can benefit you.
Sexual Harassment in the Workplace
Improper behavior in the workplace may have significant consequences both for yourself and your employer. If you are a victim of sexual harassment, this may create a hostile work environment which takes a toll on your career, your personal life, and your health. Recognizing what sexual harassment is, both the subtle cues as well as the overt advances, will help you to identify potential warning signs and take the necessary steps to report sexual harassment.
Successful Customer Interactions
There is a strong correlation between customer satisfaction and the success of a business or department. Welcoming customers means working to create satisfied customers from the inside-out. When local government creates satisfied customers, we create empowered and informed citizens. In this course, learners will discover how to interact as co-workers and service providers. We will also cover understanding the customer goal and how to create goals that will lead to successful customer interactions.
When we think of bullying, we immediately associate it with the school yard, certainly not something we face as an adult. Unfortunately, bullying in the workplace occurs more often than you think. In fact, there are various forms of bullying, from overt forms to those which are quite passive. Workplace bullying may have significant consequences for those involved, for yourself as an employee as well as your employer. A thorough understanding of workplace bullying will help promote awareness and ultimately prevention.
LocalGovU is the NDIRF’s online training platform which provides thousands of professional development courses at no cost to NDIRF members and their employees. The topics offered range from customer service to hazardous chemicals, equipment safety to COVID-19 responses, and even an extensive catalogue of law enforcement courses approved for continuing education credit by the North Dakota POST Board. Credit can be used to fulfill 20 of the 60 North Dakota POST training hours required every three years.
To log into LocalGovU or create your free profile, visit the “Training" portion of our website.